Legal Plan - Questions
& Answers
_1. Can this
plan assist me with my legal problem?
_2. What
areas of law do the attorneys practice in?
_3. When I
call for an attorney, what will happen?
_4. Can I choose my attorney?
_5. Can I see a
list of attorneys in my area?
_6. How do you select
your attorneys?
_7. Can my attorney handle
business matters under the Legal Only plan?
_8. Can
I e-mail my legal questions or matters to this site?
_9. Will I have access
to an 800 number for matters with my account or legal help?
10. What do I have to pay in addition
to my monthly fee?
11. How soon will an attorney call me back?
Health Discounts - Questions & Answers
_1. What if there
are no doctors in my area?
_2. Do the plus benefits
coordinate with other insurance a member may carry?
_3. Will the discounted
rate always be the cheapest rate for my prescription?
_4. If I have a problem with one
of the service providers, who do I call?
_5. What
do I say when I present my card or call for benefits?
_6. When should
I use the mail order facility?
_7. How do I transfer
prescriptions?
_8. Are the providers
well known?
_9. How do I know where the
nearest provider is for all the services?
10. Where generally are your
dentists more prevalent?
11. How does the dental benefit work?
12. How can my doctor become a part of
the network?
General - Questions & Answers
1. Who is covered under these plans?
The Plan covers you, as the primary member, your spouse, and your unmarried dependent
children under the age of 18, residing at your home. Unmarried college students are
covered up to the age of 23.
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2. How soon can I begin using the
benefits in the membership?
In most cases, only 48 hours or less. Once you signup online, simply forward us the
Confirmation # provided at the end of the application form. We can then quickly process
your account for immediate use.
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3. What payment options are available?
You have the option of paying by: Bank Draft (Checking or Savings) or Credit
Card (Visa, Mastercard, Discover and American Express). You may use a debit card if it has
a major credit card (i.e. Visa, Mastercard, etc.) symbol on it.
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4. Are there any contracts or terms in order
to join?
No, there are no contract terms. You can cancel, downgrade or upgrade your plan
at ANYTIME.
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5. I have more questions. Who can I contact?
You can e-mail us at info@prepaidplans.com
for very quick and reliable information. Our web team will respond to your inquiry within
24 hours to ensure you are given the attention you need. Once you become a member, you
will not need to email your questions or inquiries, our customer service center will
connect you with an attorney or representative for support.
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Legal Plan - Questions & Answers
1. Can this plan assist me with my legal
problem?
Yes. The plans are designed to provide you with free and reduced services. You will have
access to an attorney for consultation, review of documents in addition to all the other
free and reduced rates.
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2. What areas of law do the attorneys practice
in?
The network of attorneys practice in each area of law.
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3. When I call for an attorney, what will
happen?
When you need an attorney, you call the member only toll free number. You then provide the
customer service representative with your membership number. Your matter will be assigned
to an attorney according to your location and area of law that you need assistance in. You
can then discuss your legal situation or questions with one of over 20,000 qualified
attorneys.
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4. Can
I choose my attorney?
Your membership provides you with a network of attorneys to assist you with
your legal needs. We take the hassle out of searching for the appropriate attorney for
you.
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5. Can I see a list of attorneys in my area?
Each state has a referral network of attorneys in place to assist you. If for any reason
that attorney firm is not able to assist you, such as location, or area of law, they will
refer you to an appropriate attorney. The attorney network in most states is a Proprietor
Network, and the list is not published.
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6. How do you select your attorneys?
Subject to a careful screening process, attorney candidates must qualify within a set of
guidelines before they will be considered. We evaluate their standing with State Bar or
the appropriate attorney regulatory authority.
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7. Can my attorney handle
business matters under the Legal Only plan?
The Legal Only Plan is for personal, or family legal services. Although many of the
attorneys can handle business matters for you, it may not be at the low discounted rates.
A business plan is available to handle your business related legal needs at greatly
reduced rates.
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8. Can I e-mail my legal questions or
matters to this site?
No. Only one of our qualified attorneys can offer advice and review your matter. Once you
become a member, you can work with an attorney in regard to your matter. Click the JOIN
link above to signup.
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9. Will I have access
to an 800 number for matters with my account or legal help?
Yes. When you need to update your account or have question on your account, you can access
the member toll free number for assistance. Members also have access to a toll free number
to request assistance from an attorney.
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10. What do I have to pay in addition to my
monthly fee?
Participating in the Liberty plan does not mean you will never pay legal fees again. The
program covers the most frequently needed and used legal services. Should you need to
retain the attorney for representation, you will be asked to sign an agreement and pay a
retainer fee. This fee varies based upon the case and its merits. The program covers legal
fees. Fines, court costs, document and filing fees are additional.
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11. How soon will an attorney call me back?
You should expect a return call from an attorney within 24 hours. Please be prepared to
give the receptionist a couple of different phone numbers where they can reach you. If you
do not hear from the attorney in a day, give them another call.
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Health Discounts - Questions & Answers
1. What if there are no doctors in my area?
If there is not a participating provider in your area, talk to them about Liberty and ask
if you can have information sent to them. Then you can send us your doctor/dentist name,
address, and phone number, or go on-line and enter a provider nomination. We will contact
them about becoming a provider.
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2. Do the Plus benefits
coordinate with other insurance a member may carry?
Yes. Pay the discounted rate at the time of services and file a claim with your
current insurance carrier. It will be up to you, the member, to file such claims.
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3. Will the discounted
rate always be the cheapest rate for my prescription?
Not always. The discounts are figured on "National Average Retail Price" for
that drug. Your pharmacy may already have rates discounted at or below the average cost.
However, this will not be the case on all prescriptions.
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4. If I have a problem with one
of the service providers, who do I call?
You would contact the Customer Service Department of the vendor of whom you are having
problems. For example, if you are having difficulties with the legal services, contact the
Liberty Legal Customer Service Department. Your membership handbook will list each
vendor's Customer Service Number.
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5. What do I say when I present my card
or call for benefits?
On the back of your card your will see a listing of our national network
providers. When you present your card or call for benefits, please state two things:
1. Mention you are a premier discount cardholder.
2. Mention the name of the National network related to the benefit you are requesting.
For example: When filling a prescription at your nearby
pharmacy, be sure to mention you are an cardholder and a part of the MIM Health System
network.
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6. When should I use the mail order facility?
You'll enjoy the best possible savings on drugs you use day in and day out (maintenance
drugs) that are usually prescribed for 90 day of treatment or more. Mail order offers the
best savings possible on generic drugs.
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7. How do I transfer
prescriptions?
If you are already taking a medication, call your doctor to request a new
prescription for the maximum days supply allowed, call and get a patient information sheet
and mail it in with your new prescriptions.
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8. Are the providers well known?
Absolutely, for prescriptions drugs, virtually all the major chains are members, and many
of your neighborhood pharmacies. For example: Wal-Mart, Walgreen's, Eckerd, Albertson's,
PharMore, Kroger, Target and many more. Also, the vision network has well-known
participants: Lens Crafters, Pearle Vision, Eyemasters, Vista Optical, Sears and many more
regional chains and independent practitioners.
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9. How do I know where the
nearest provider is for all the services?
When you receive your card and membership handbook, we will supply a toll-free number and
Internet address to locate the nearest provider to you. You can also use the Liberty web
site to do a Benefit Provider search.
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10. Where generally are your dentist more
prevalent?
Urban areas. People in rural areas will usually have to drive to a larger community to
secure dental care.
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11. How does the dental benefit work?
Like all of our benefits, the dental benefit carries a cash, on-the-spot discount with
each purchase. You simply present the card to anyone of our participating providers and
you'll immediately receive your discount. Just choose one of the participating dentists
you want to use from the list on the web site or call the toll-free number for a list.
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12. How can my doctor become a part of the
Network?
You can nominate your doctor by completing the "Nominate a Provider" form once
you become a member.
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